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Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it toΒ service@auroratears.com
Free shipping for all orders.
Our orders mainly use USPS, FedEx, DHL Paket and other international standard express. The specific transportation method is not fixed, it mainly depends on your location.
This depends on where you are located. Usually delivered within 5-7 working days.
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. And you can directly click on the number to track.
You can also visit 17track.net with the tracking number.
Or you can contact us to help you inquire.
Customers will receive a confirmation E-mail to certify that we have confirmed your order.
It usually takes 1 to 2 business days for processing and then it will be shipped out.
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.
If you do not receive any confirmation, please contact us

* Only unshipped orders may be cancelled.

* If you want to cancel the order completely before shipping, please contact us.

* If you cancel before your order is dispatched you will receive a full refund.

* If your items have already been sent then your order can no longer be canceled.
Please follow the returns process once your order arrives and please note your delivery fee will not be refunded.

If your address is not available, we will send you an email or call you.
Please be sure to check your email within 24 hours of placing your order.
We will do everything we can to fufill your order.

* Only unshipped orders can be modified.

* If you want to make any changes before shipping, such as modifying shipping details, changing product preferences, please contact us.

* If your items have already been sent then your order can no longer be changed.

* Order amendments need to be submitted as soon as possible to avoid items have already been sent!

We accept PayPal, VISA, Mastercard, JCB as payment methods.

* Within 30 days of order date.

* In original condition: resellable.

* Unused or undamaged.

* In the original packaging.

1. If you want to return the goods, please contact us by email or through the contact page first. Please DO NOT return the product without authorization during the return process.

2. Pack the item into the original packaging.

3. Post the item to the return address we provide.

4. We will notify you by email after receiving and checking your return package. Further instructions will be provided in the email.

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