What products can be returned in the store?
The return policy applies to all products except clearance items and gift cards.
How long can the customer return the product?
Our return, exchange & refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
What items are returnable?
What should I do if there is a problem with the received product that needs to be returned?
If your order has a problem, contact us by email or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
Solution: We replace it!
If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
Please note: If damage is only limited to the packing outside and the contents remain intact, products will not be considered defective.
Which party shall be responsible for the shipping cost when the product is returned?
The customer is responsible for associated shipping costs unless products are defective, wrong.
What is the return process?
How to exchange product？
After you receive the product, if you want to exchange it, please follow the return process.
Then repurchase the product, and we will refund you after receiving and checking your package.
Please Note： Unless the exchange request is initiated due to a defective or wrong product, the refund does not include the shipping cost when purchasing the product.
The customer is not satisfied after receiving the product, how to refund?