Free shipping | 30-day Returns | Fast Shipping
|Sitewide||Buy 3 or More||June Alexandrite Birthstone|
|10% off||15% off||20% off|
|CODE: A10||CODE: A15||CODE: U20|
🚚Free Shipping on all orders
🚚Fast Delivery: usually 5-7 business days
1.Laser engraved letters. 2.Change style or color. 3.Design on demand.
Processing Time: All orders are processed within 1 business day. During peak holiday and promotional periods order processing times may be longer.
Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Usually delivered within 5-7 business days.
Shipping Specific Information:
Free shipping for all orders. The exception is for orders that ONLY include free gift products.
Special Note: All prices include tax, there are no additional charges upon delivery.
Estimated delivery time:
This depends on where you are located. Usually delivered within 5-7 business days.
Our orders mainly use USPS, FedEx, DHL Paket and other international standard express. The specific transportation method is not fixed, it mainly depends on your location.
1. All orders will be dispatched from the warehouse closest to the destination.
2. Above delivery time are estimates quoted by our courier companies, so Aurora Tears cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that Aurora Tears will do our best to minimize any inconvenience that may arise.
* We will send you a confirmation email once your order is verified.
* After verification, if you want to make any changes before shipping, such as modifying shipping details, changing product preferences, please contact us.
* Order amendments need to be submitted as soon as possible to avoid items have already been sent!
* If your items have already been sent then your order can no longer be changed. Please follow the returns process once your order arrives and please note your delivery fee will not be refunded.
* If you want to cancel the order completely before shipping, please contact us.
* If you cancel before your order is dispatched you will receive a full refund.
* If your items have already been sent then your order can no longer be canceled. Please follow the returns process once your order arrives and please note your delivery fee will not be refunded.
Tracking My Order
* Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details.
* Please use the courier number to check through www.17track.net/
* If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Just click the contact us, or send Email: firstname.lastname@example.org or call us: 86-180-2348-3071.
What products can be returned in the store?
The return policy applies to all products except clearance items and gift cards.
How long can the customer return the product?
Our return, exchange & refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
What items are returnable?
What should I do if there is a problem with the received product that needs to be returned?
If your order has a problem, contact us by email or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
Solution: We replace it!
If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
Please note: If damage is only limited to the packing outside and the contents remain intact, products will not be considered defective.
Which party shall be responsible for the shipping cost when the product is returned?
The customer is responsible for associated shipping costs unless products are defective, wrong.
What is the return process?
How to exchange product？
After you receive the product, if you want to exchange it, please follow the return process.
Then repurchase the product, and we will refund you after receiving and checking your package.
Please Note： Unless the exchange request is initiated due to a defective or wrong product, the refund does not include the shipping cost when purchasing the product.
The customer is not satisfied after receiving the product, how to refund?