What products can be returned in the store?
The return policy applies to all products except clearance items and gift cards.
How long can the customer return the product?
Our return, exchange & refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
What items are returnable?
- Within 30 days of order date.
- In original condition: resellable.
- Unused or undamaged.
- In the original packaging.
What should I do if there is a problem with the received product that needs to be returned?
If your order has a problem, contact us by email or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
- Received defective product?
- Received the wrong product?
- Received a product not as described?
Solution: We replace it!
If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
Please note: If damage is only limited to the packing outside and the contents remain intact, products will not be considered defective.
Which party shall be responsible for the shipping cost when the product is returned?
The customer is responsible for associated shipping costs unless products are defective, wrong.
What is the return process?
- If you want to return the goods, please contact us by email or through the contact page first. Please DO NOT return the product without authorization during the return process.
- Pack the item into the original packaging.
- Post the item to the return address we provide.
- We will notify you by email after receiving and checking your return package. Further instructions will be provided in the email.
How to exchange product？
After you receive the product, if you want to exchange it, please follow the return process.
Then repurchase the product, and we will refund you after receiving and checking your package.
Please Note： Unless the exchange request is initiated due to a defective or wrong product, the refund does not include the shipping cost when purchasing the product.
The customer is not satisfied after receiving the product, how to refund?
- Our refund policy is only applicable to successful returns.
- We will process your refund within 2-3 business days after receiving your return package.
- Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. Please check your account. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.
Please Note: Unless the product is defective or wrong, the refund does not include the shipping cost when purchasing the product.